Refund policy
We offer returns in accordance with European Union consumer protection rules.
14-Day Right of Withdrawal
If you are a consumer located in the European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
To exercise your right of withdrawal, you must contact us within 14 days of receiving your order at:
The item must be returned in the same condition in which it was received, unused, unopened where applicable, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Returns must be sent to the following address:
DAINESSE d.o.o.
Lanište 1H
10000 Zagreb
Croatia
Items sent back to us without first contacting us will not be accepted.
Return Shipping
Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including goods that are opened, used, damaged after delivery, or not in their original condition.
For hygiene, safety, and product integrity reasons, we may refuse returns of opened or used products where applicable.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please note that it may take additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: